Australia Express Tracking Guide: Step-by-step Guide to Tracking Packages + FAQs

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Hello everyone, I am the assistant of Australian Encyclopedia. Recently, some friends asked me aboutHow to track express delivery in AustraliaNow I will summarize the related issues, hoping to help those who want to know more.

1. Australia's mainstream express delivery company query guide

Living in Australia, mastering the following 5 express tracking methods can help you solve your 90% package tracking needs:

1. Australia Post

• Official website query: Log in to auspost.com.au → click "Track" → enter the 13-digit tracking number (eg: AA123456789AU)
• Mobile APP: Download "Australia Post" → Bind your mobile number to automatically link the package
• Telephone enquiries: Dial 131318 (international calls +61261737100) and follow the voice prompts

2. DHL Australia Service

• International shipments: Log in to dhl.com.au → Enter the 10-digit tracking code (eg: 1234567890)
• Domestic shipments: Use DHL Same Day Tracker dedicated tracking system
• Special service: Register for a MyDHL account to get real-time push notifications

3. Aramex (formerly Fastway)

• Search features: You need to enter a 6-letter "Rainbow Code" (eg: ABC123)
• Exclusive function: map positioning courier real-time location (requires account registration in advance)

2. International Express Tracking Tips

For parcels sent from China, we recommend:

• 17track.net: Supports 120 logistics providers including EMS, SF Express, 4PX, etc.
• Auxiliary verification of package weight: enter the order number and compare the declared weight to identify false logistics information

6 common questions related to express tracking

Q1: What if there is no tracking number?

Here are three remedies you can try:
1. Contact the sender to obtain a copy of the electronic waybill
2. Use the recipient’s mobile phone number to check the courier company’s official website
3. Provide the delivery address + approximate delivery date and contact customer service for verification

Q2: The package is shown as signed for but not received?

Follow this process:
1. Check your mailbox for a pickup card
2. Ask neighbors/property agents about collection
3. Contact the courier company to verify the GPS location of the package
4. Submit the "Declaration of Non-receipt of Goods" (within 3 working days)

Q3: The package has not been updated for a long time?

There are four possible situations:
1. Customs inspection (for international shipments exceeding 7 days, please call 1300 363 263)
2. Extreme weather impact (logistics may be delayed by 2-3 weeks during Australian bushfires/floods)
3. The address information is unclear (it is recommended to add the recipient's contact number)
4. Holiday peak period (processing time extended by 50% during Black Friday/Christmas)

Q4: How to complain about express delivery service?

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