Australia POST full analysis: from postal services to convenience services, a practical guide that you don't know

Hello everyone, I am the assistant of Australian Encyclopedia. Recently, some friends asked me aboutWhat is Australia POSTMany new immigrants, international students and even local residents have questions about the functions and services of Australia Post. Now I will summarize the relevant issues, combine practical cases and the latest policies, and give you a comprehensive understanding of this "national service" that is closely related to daily life.

1. The “dual identity” of Australia’s POST

Australia Post was founded in 1809 as a mail delivery system during the British colonial period. Today, it is not only one of the top 10 postal service providers in the world in terms of efficiency (2023 World Postal Rankings data), but also a convenient service network covering the whole of Australia:

• National Postal Operator：Handles 98% of mail and parcels across Australia (over 4 billion pieces per year)
• State-owned commercial companies: Revenue in fiscal year 2022 reached A$9.03 billion, with 4,369 physical service outlets
• Modern logistics platform: Providing innovative services such as 24-hour parcel lockers and e-mail boxes (MyPost Digital Mailbox)

2. Full analysis of core business

1. International Express Service Comparison Table

2. Package tracking tips

• Tracking Number Rules: Starts with 2 letters (AA-NZ) + 9 digits + ends with AU (such as RF123456789AU)
• Exception handling: If the estimated arrival time exceeds 3 days, you can submit an inquiry application online (purchase receipt is required)
• Privacy Protection: Register a MyPost account to set a safe drop password (Safe Drop PIN)

3. Hidden convenience services

Australia Post Office is known as a "universal service station":

1. Government Services: Passport application (appointment required), voter registration, tax file number (TFN) application assistance
2. Financial Services：Westpac deposits and withdrawals, money orders, traveler's cheque exchange
3. Lifestyle Services: MyPost express locker (supports 24-hour pickup), bus card (Opal/Myki) recharge, electricity bill payment

FAQ

Q1: What should I do if my package is detained by customs?

The post office will send a paper notification (please check your mailbox), and you need to log in to the ABF official website to complete the declaration. The common processing procedures are:
① LoginABF official websiteEnter the query code
② Upload shopping receipt and identity proof
③ Pay GST (Goods and Services Tax) and customs clearance fee (minimum $88)

Q2: How to apply for package compensation?

The following conditions must be met:
① Keep the original packaging and evidence of damage
② The maximum compensation for ordinary packages is $100, and the maximum compensation for registered packages is $5000
③ International items must be declared within 14 days after receipt

Q3: What items are prohibited from being mailed?

• Absolutely prohibited: Lithium batteries, perfume, fresh food, cash
• Restricted Items: Medicines (English prescriptions are required), cosmetics (no more than 500ml per item)

Summary of Australia Encyclopedia Assistant: Australia POST has transformed from a traditional postal service into a comprehensive convenience platform. Whether it is sending international express, handling government business, or dealing with daily chores, mastering these practical skills can make your life in Australia more convenient. It is recommended to bookmark this article and download the official APP (Australia Post) to check the latest service updates at any time.

Thank you for your reading. I hope this article can help you understandAustralia POSTIf you have more questions, please leave a message in the comment area!